Knowledge Base > FAQ's > How can I (re-)set my password?
By Lucy Meier on 2017-09-29

I forgot my password

If you forgot your password, and hence are unable to login, you can reset your password for the Webmail client and Dashboard at this page:

After entering your Apostrophy Service user name (e.g. ‘’) and clicking send ..

.. you will get redirected to a page that expects a confirmation code. At the same time, a mail will be send to your External email address with the confirmation code.

The email contains the confirmation code and a link to the password page – in case you can not use the confirmation code for one or the other reason.

Finally you reach the password page. Here you set the new password and remember to press Submit in the bottom of the page.

If you do not receive the mail with the confirmation code, please make sure to check your Spam folder before contacting support.

I do not have access to my External email address

If a user forgot the password, can not login, and has no access to the External email address, then there is no way to reset the password. Please contact Support!

A note about passwords

A Group manager has the option to set policies for the complexity of the passwords for users.

Another note about passwords