Knowledge Base > FAQ's > Why is email delayed or rejected?
By Lucy Meier on 2017-10-03

If you are sending an email to a Apostrophy Service customer, and find the email delayed or rejected, you may be hitting any of a variety of anti-spam measures deployed on Apostrophy Service to protect its customers from unsolicited email.

  • Email traffic may be greylisted, meaning the sending party should re-attempt delivery. This may cause a delay.
  • The sending server’s IP address is on a consumer-grade Internet connection, causing rejection.
  • The sending server’s IP address reverse DNS lookup does not exist, causing rejection.
  • The sending server’s IP address, reverse DNS lookup, sender’s domain or sender’s email address has a bad reputation, causing rejection.
  • The sending party or any intermediate infrastructure has already marked the mail as spam, causing rejection.
  • The Apostrophy Service customer’s account is suspended. This results in a delay of up to however many hours or days the sending server wishes to continue attempting final delivery, allowing the Apostrophy Service customer to pay overdue invoices, then results failure — usually after 5 days, with intermediate notifications sent back to the sender about the delay.
  • The email address doesn’t exist and/or is no longer associated with a valid account, causing rejection.
  • The email message uses an envelope sender address that is considered a local account hosted with Apostrophy Service, causing rejection. Customers of Apostrophy Service should only use submission.